Refund and Cancellation Policy
At NullBrackets, we are committed to ensuring your satisfaction with our web development services. This Refund and Cancellation Policy outlines how you can cancel or seek a refund for any service purchased through our platform.
Acceptance of Terms
By accessing and using the services provided by NullBrackets, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. Continued use of our website and services constitutes your acceptance of these terms and any future modifications.
Payment Terms
Advance Payment
Requirement Submission: Clients must submit their requirements through mail, call, or meeting.
Quotation: NullBrackets will provide a customized quotation detailing payments, project terms, and the project duration. Payments are divided into three parts: 30%, 30%, and 40% of the total quotation amount.
- First Payment: The first payment (30% of the total quotation amount) is required as an Advance Payment. This confirms and accepts the proposed quotation, initiating the project.
Cancellation within 2 days: Full refund if cancellation is requested within 2 days of the Advance Payment. The payment day is included in this period.
Cancellation after 2 days: No refund of the Advance Payment if cancellation occurs after 2 days.
Second Payment
Due Date: The second payment (30% of the total quotation amount) is due halfway through the project deadline or as proposed by NullBrackets.
Cancellation before Second Payment: No refund of the Advance Payment.
Cancellation within 2 days of Second Payment: Advance Payment plus 50% of the Second Payment will be deducted if cancellation occurs within 2 days.
Project Backup: A backup of the project files/database will be provided.
- Website Support: For website projects, support for website migration will be provided for up to 7 days from the cancellation date.
Final Payment
Completion and Due Date: Upon 100% project completion, the final payment (40% of the total quotation amount) is due within 2 days.
- Post-Completion Changes: Any project changes will be entertained only after the final payment is made.
- Non-Payment: If the final payment is not made within 2 days of completion, NullBrackets reserves the right to shut down the live website. This will also be mentioned in the quotation.
- Post-Payment Support: One-month website support for web projects and 7-day support for other projects, starting from the project completion date.
- File Transfer: All project files and databases will be provided after the successful final payment.
Cancellation and Refunds
- Advance Payment Cancellation: Full refund if cancellation is requested within 2 days of the Advance Payment. No refund if cancellation occurs after 2 days.
- Second Payment Cancellation: No refund of the Advance Payment if cancelled before the second payment. If cancellation occurs within 2 days of the second payment, the Advance Payment plus 50% of the Second Payment will be deducted.
- Final Payment Cancellation: Not applicable as final payment is due upon project completion.
Project Support
- Website Projects: One-month support after the final payment.
- Other Projects: 7-day support after the final payment.
- Support Start Date: Support duration starts from the date of project completion.
Contact
If you have any questions about this Refund and Cancellation Policy, please contact us at contact@nullbrackets.com